Rivac LabsWorkflow Architect
Most automation projects fail before a single workflow ships, because nobody actually mapped what the process does today — including the exceptions, the manual workarounds, and the three different ways your team handles the same request. This service is the discovery phase done properly: every branch, decision point, handoff, and edge case in a target business process gets documented into a single, unambiguous specification, using interviews, screen recordings, and system logs rather than what people assume happens. It exists because building automation against a wrong or incomplete map is how you end up with a bot that breaks the first time reality deviates from the happy path. Clients need this when they're about to commit real budget to automating a process and want to know exactly what they're automating — and what it will cost to handle the parts that don't fit neatly into rules — before a single workflow is built. The output becomes the blueprint every subsequent automation, integration, or governance decision gets built against.
How We’d Approach This
A clear, staged plan — not a black box
- 1
Diagnose the process by shadowing the people who run it, pulling system logs, and cataloguing every exception and workaround, not just the documented steps.
- 2
Pilot the map against a handful of real recent cases to confirm it holds up under actual, messy conditions.
- 3
Review the draft specification with process owners line by line so nothing gets automated on a wrong assumption.
- 4
Deliver the finished workflow specification as the reference document that scopes every automation built against this process.
What You Get
Deliverables from this engagement
- Full end-to-end workflow specification with every decision branch and exception path
- Process map diagram usable by both business and engineering teams
- Prioritized list of automation-ready steps versus steps that need human judgment
- Sign-off document confirming the map matches how the process actually runs
Six Ways We Could Architect This
Different engagement, different build — pick the shape that fits
There’s more than one way to deliver on this service. Browse a few of the ways we’d structure the work, depending on your speed, budget, and integration needs.
Ready to get started?
Tell us what you’re trying to get done and we’ll help you find the highest-leverage place to start — scoped small enough to prove itself before you commit to anything bigger.
Talk to us about Workflow Architect