Rivac LabsManaged Automation Operations
An automation that isn't monitored is a liability waiting to surface — a silent API change, a rate limit, or a data format shift can quietly break a workflow for weeks before anyone notices the downstream damage. This service takes over the ongoing care of automations already in production: watching for failures, triaging errors, tuning logic as source systems change, and keeping everything running the way it did on launch day. It's built for businesses that have automations live but no dedicated team to babysit them, and who'd rather have a monthly report and a fixed response commitment than find out about a broken workflow from an angry customer. The work is deliberately unglamorous — it's the difference between an automation that works for a demo and one that's still working reliably a year later.
How We’d Approach This
A clear, staged plan — not a black box
- 1
Diagnose the current state of every live automation, cataloguing known issues, failure patterns, and monitoring gaps.
- 2
Pilot the monitoring and alerting setup on the highest-impact automations first to confirm issues get caught before they cause damage.
- 3
Review the monitoring thresholds and escalation process with the client to set expectations for response time.
- 4
Operate the automations day to day: triaging errors, applying fixes, and tuning logic as source systems change.
What You Get
Deliverables from this engagement
- Active monitoring and alerting across all managed automations
- Error-triage and incident log with resolution times
- Monthly operations report covering uptime, issues, and fixes applied
- Ongoing tuning as connected systems and data formats change
Six Ways We Could Architect This
Different engagement, different build — pick the shape that fits
There’s more than one way to deliver on this service. Browse a few of the ways we’d structure the work, depending on your speed, budget, and integration needs.
Ready to get started?
Tell us what you’re trying to get done and we’ll help you find the highest-leverage place to start — scoped small enough to prove itself before you commit to anything bigger.
Talk to us about Managed Automation Operations