Rivac LabsFeedback Synthesizer
Feedback piles up across support tickets, app-store reviews, sales calls, and NPS comments, and nobody has time to read all of it — so decisions end up made on whichever complaint was loudest or most recent instead of what actually matters. This service builds a systematic pipeline that tags, clusters, and quantifies feedback across every channel at once, turning thousands of scattered comments into a small number of themes ranked by frequency and business impact. It's built for teams that already collect plenty of feedback but have no reliable way to act on it. The output replaces anecdote-driven roadmap fights with a shared, evidence-backed picture of what users actually want.
How We’d Approach This
A clear, staged plan — not a black box
- 1
Inventory every feedback channel currently in use and how, if at all, it gets reviewed today.
- 2
Run one real feedback dataset through a tagging and clustering pass to validate the theme taxonomy.
- 3
Stand up the ongoing pipeline for ingestion, tagging, clustering, and impact scoring.
- 4
Deliver the first synthesized insight report and train your team to keep the pipeline running.
What You Get
Deliverables from this engagement
- A feedback taxonomy and tagging system spanning every channel
- A themed, frequency-ranked insight report tied to business impact
- A living dashboard tracking recurring issues and requests
- A documented synthesis process your team can run independently
Six Ways We Could Architect This
Different engagement, different build — pick the shape that fits
There’s more than one way to deliver on this service. Browse a few of the ways we’d structure the work, depending on your speed, budget, and integration needs.
Ready to get started?
Tell us what you’re trying to get done and we’ll help you find the highest-leverage place to start — scoped small enough to prove itself before you commit to anything bigger.
Talk to us about Feedback Synthesizer