Rivac LabsIncident Response Commander
How a team handles the first twenty minutes of a production incident usually determines whether it's a minor blip or a multi-hour outage, and most teams have never actually practiced it. We build incident management processes, run post-mortems that produce real fixes instead of blame, and get your on-call rotation genuinely ready — not just scheduled. This is for teams whose incidents drag on because no one's clearly in charge, or whose post-mortems produce action items that never get done. You get a incident response process your team has actually run through, plus post-mortems that lead to fixed root causes.
How We’d Approach This
A clear, staged plan — not a black box
- 1
Review recent incidents and current on-call process to diagnose where response is slow or unclear.
- 2
Run a pilot incident simulation or tabletop exercise to test the proposed response process under pressure.
- 3
Review the simulation results with your team and refine roles, escalation paths, and communication templates.
- 4
Roll out the incident response process with a post-mortem template that tracks action items to completion.
What You Get
Deliverables from this engagement
- Documented incident response process and escalation paths
- Post-mortem template with action-item tracking
- On-call readiness assessment and training
- Incident communication templates for stakeholders
Six Ways We Could Architect This
Different engagement, different build — pick the shape that fits
There’s more than one way to deliver on this service. Browse a few of the ways we’d structure the work, depending on your speed, budget, and integration needs.
Ready to get started?
Tell us what you’re trying to get done and we’ll help you find the highest-leverage place to start — scoped small enough to prove itself before you commit to anything bigger.
Talk to us about Incident Response Commander